Results-driven professional with a strong foundation in customer relations, operational leadership, and entrepreneurial ventures, now transitioning into Product Management. Leverages a unique blend of customer advocacy, project coordination, and analytical skills honed through managing end-to-end business operations and significant project contributions. Eager to apply a user-centric approach and strategic problem-solving to drive product development and deliver impactful solutions.
Customer Service Specialist
Ibadan, Oyo State, Nigeria
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Summary
Led end-to-end operations and customer engagement for a baking business, overseeing product delivery, inventory, and client satisfaction to drive business growth and operational efficiency.
Highlights
Optimized order tracking, inventory management, and delivery scheduling using various applications, enhancing operational efficiency and organization across all processes.
Achieved an 80% customer retention rate by providing exceptional service, promptly resolving inquiries, and addressing concerns, fostering strong client relationships and repeat business.
Managed high volumes of orders and prioritized urgent tasks to meet tight deadlines, demonstrating strong project coordination and execution skills in a fast-paced environment.
Developed and maintained consistent customer communication across multiple platforms, ensuring a positive brand experience and gathering implicit user feedback for service improvement.
Personal Assistant
Kogi, Kogi State, Nigeria
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Summary
Provided comprehensive administrative and project support, enabling efficient operations and informed decision-making for senior staff in a fast-paced academic environment.
Highlights
Synthesized research findings and compiled reports, providing concise summaries that supported data-driven decision-making for key stakeholders.
Managed and prioritized multiple administrative tasks and high-priority projects, consistently meeting deadlines in a dynamic environment.
Coordinated complex schedules, appointments, and events, optimizing day-to-day operations and maximizing team productivity.
Student Intern
Ilorin, Kwara State, Nigeria
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Summary
Contributed to daily farm operations, ensuring efficient execution of tasks, maintaining equipment, and preparing activity reports within a collaborative team setting.
Highlights
Executed daily farm operations, including planting, harvesting, and livestock care, demonstrating strong adherence to processes and attention to detail.
Prepared and presented daily activity reports, providing clear documentation of progress and contributing to operational oversight.
Collaborated effectively with team members to achieve collective goals, fostering a productive and organized work environment.
Member
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Summary
Dedicated volunteer focused on improving educational access and well-being for underprivileged children.
Highlights
Organized and distributed essential school supplies and foodstuffs to over 50 orphanage children, directly supporting their educational access and well-being.
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B.Agric
Agriculture
Issued By
ALX
Product Management, Market Research, Value Proposition, User Feedback Integration, Product Requirements Document (PRD), UX/UI Design (Miro), Strategic Planning, Problem Solving, Agile Methodologies.
Project Execution, Managing Tasks, Time Management, Organization, Process Optimization, Logistics Management, Prioritization, Asana.
Customer Service, Customer Retention, Good Communication Skills, Stakeholder Management, Empathy, Client Relationships.
Salesforce Administrator, Salesforce Associate, Virtual Assistance, Google Suite, Microsoft Office, Email Management, Zoom, Google Meet, Technical Skills.
Teamwork and Collaboration, Leadership Skills, Cross-functional Collaboration, Adaptability and Flexibility, Critical Thinking.
Women Empowerment, Career Development.
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Summary
Led a subgroup within a 20+ member cross-functional team to design and develop a personalized education app, focusing on market research, user feedback integration, and defining the product's value proposition.
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Summary
Developed an appointment scheduling application integrated with Salesforce to automate event creation and manage access, significantly streamlining client interactions and operational workflows.
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Summary
Led the design and prototyping of a loan access application for farmers, leveraging user research and wireframing to create a user-centric solution.